thanks for the comment. i love it when people i don’t know find my blog and feel passionate enough to leave their mark (no pun intended). aside from that, why are you such a jerk?

i’ll answer your questions:

1) why is it such a big deal if your prints are not in order?

i guess i didn’t come straight out and say why that’s important, but i think you can sorta figure that out from context clues.

2) don’t they get shuffled up anyways after you get them and look at them?

no. as i mentioned in my blog post, immediately after receiving my photos in the mail i went out and picked up some photo albums. huh… i wonder what i was going to do with those? maybe put my photos into them? it sure would be nice for the photos to be in chronological order for that. it definitely sucked to have to re-organize 700 photos BACK into chronological order the last time i ordered photos from qoop. it took like 8 hours. once they get into the photo albums it’s pretty hard for them to get shuffled up.

3) do you not have something more interesting to write about in your life?

no. as you can see, i’m wasting my time responding you.

thanks again for the comment.

Thanks to your comments we finally tracked down the bug affecting image order–this has now been fixed.

I still have your last order on-hold and it’s now repaired, so when you get back to town send me a note to hugh@qoop.com and I’ll release it to production, and ship it Next Day.

In gratitude for your help in locating this bug, I’m prepared to offer you some credit towards your next sets, so just keep me posted.

Best regards,

Hugh

thanks for the comment. it’s nice to actually see the CEO of a company out getting his hands dirty. i believe that most of the questions you have asked were already cleared up in the phone conversation i had with hugh (and i’ll be posting an update to my blog soon), but i’ll see what i can do anyway.

my photos were in the right order in ALL situations (flickr and qoop). they are currently in the right order on flickr and they were in the right order on the options AND preview pages for BOTH of the orders i have submitted. i triple checked both orders every chance i got and every time they were displayed in the correct order. i am an experienced computer user and i’m absolutely certain of that.

the utility i used is called “h4ppier photos” and can be found here:

http://www.h4ppy.com/h4ppier-photos.php

but i would like to make sure a few things are clear.

1) i used “h4ppier photos” for one thing and one thing only: to use the flickr api to do a batch change of the “uploaded on” date to put all my photos in chronological order. that’s it. first i selected the option at the top of the screen for “very h4ppy” then i entered my search criteria. after it found the photos, i clicked 1 button: “Make the upload date match the taken date for these photos.” that’s it. so, that tool is not doing anything out of the ordinary aside from using the flickr api to change the upload date on a batch of photos.

2) the very first time that i decided to print any of my flickr photos i went direct through flickr. the online ordering process was slow, but the 700 photos that i ordered arrived at my house in chronological order (and those photos had been adjusted with “h4ppier photos”).

3) the second time i tried ordering photos, i again went direct with flickr. this time the online ordering process was so slow that i tried looking for an alternative and that’s when i found qoop. so, the question is: why can flickr print them in order but not you?

thanks again for your help and dedication.

What we should have started with was the fact that we print the photos in the order flickr is giving the photos to us. And indeed they are not sending them over in the order you have them organized in in your account. I know that you feel they came over in chronological order – do you feel that because of what you see in Flickr? Because we show you the order of photo printing on the options page and the preview page. Was it correct there?

In an internal communication I see that you may have used a special tool to order the photos by EXIF data – is that correct? Could you resend the name of the tool to hugh at qoop.com?

Your newest order is on hold because Flickr gave us the photos in the wrong order again and we are investigating this mystery.

On the QOOP side we do allow you to order the photos but with 648 photos you are not going to do that I realize. We just have to figure out why we are not seeing the order you are In Flickr. And I have NEVER heard of this situation which is extremely odd – we will track it down.

We do appreciate the business and we apologize for the difficulties.

Please email hugh at qoop.com with any followup and cc bill qoop.com

- Bill
- QOOP CEO